Can I cancel, add to or edit my order after it has been placed?
When your order is placed, it is packed right away to ensure it reaches you in good time. This means that it is not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for exchange of goods only within 28 days. If you have forgotten to purchase an item, you will need to place a secondary order. We do not offer a refund policy except in the case of faulty goods.
Can I buy gift vouchers?
As we are an outlet store, we do not offer gift vouchers.
Which carrier will deliver my order?
For full information, please see our Delivery page.
Where is my order?
When your order is dispatched, you’ll receive a confirmation email from us. If you order fails to show up, please email
If you have not received a confirmation email, or if tracking says the parcel has been delivered, please contact us on firstname.lastname@example.org, and we will do our best to resolve any issues that have arisen.
Will I need to pay import duties?
You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are sometimes levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.
I have sent back my goods for exchange but I haven’t heard anything?
Exchanges take a full 14 business days to be processed, and you will be emailed once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its journey.
I’ve received a faulty or incorrect item?
If in the unlikely event that an item you have received is incorrect or faulty, we recommend you return the item at your earliest convenience. Once received, we will dispatch a replacement item within 14 days of receipt and will reimburse any mailing costs you have incurred.